Terms & Conditions

SALON ETIQUETTE

At Maxyn Asher Hair Salon, we are committed to creating a personalised experience and exceptionally beautiful hair, and as such, we request that all clients consider the below points in our Salon Etiquette guide. Following these helpful tips will enable the Maxyn Asher Hair team to provide an optimum service for each and every client.

CONFIRMING YOUR APPOINTMENT

All clients are sent an SMS in the lead up to their appointment. In receipt of this we ask that you confirm or cancel your appointment by replying either Y, Yes, N, or No. Alternatively you’re welcome to Facebook PM, phone, or come by the salon to confirm.

APPOINTMENT TIME

At Maxyn Asher Hair, we prefer that all clients arrive on time for their appointment. If you are running more than 15 minutes late, your appointed Maxyn Asher Hair Stylist may deem it necessary to reschedule your appointment as this will impact the time available for the next scheduled client’s appointment. This may also incur a 50% cancellation fee.

If you are pressed for time, you are encouraged to notify your appointed Maxyn Asher Hair stylist who will do their best to accommodate your circumstance.

CANCELLING YOUR APPOINTMENT

We reserve your appointments especially for you; therefore, we request that you be courteous and respectful and call us promptly if you are unable to attend an appointment. Last-minute cancellations do have a significant impact on Maxyn Asher Hair, their clients and team. We ask that cancellations are made at least 24 hours in advance of your appointment, and are accepted by Facebook PM, Phone, SMS or by walking into the salon prior to your appointment. If you have confirmed your appointment (by any of the options above) and then do not arrive at the appointed time, Maxyn Asher Hair may deem it necessary to charge a 50% cancellation fee.

Our policy complies with the Queensland Department of Fair Trading.  

RESPONSIBILITY OF CHILDREN AND PERSONAL ITEMS

For the safety and comfort of all clients, we ask that children are always accompanied by an adult, and carefully supervised and for safety reasons, do not play on the salon furniture or touch tools and equipment. Please also note that personal items are always the responsibility of the client.

PAYMENT METHODS

Payment for all services can be made by cash, EFTPOS, Visa, MasterCard, Zip pay and After pay.

QUOTES ONLINE OR OVER THE PHONE

They offer a selection of fully inclusive hair packages; everything you will need to look amazing while knowing how much your investment will be. Whilst we endeavour to provide accurate quotes for all other services over the phone and online, prices may vary following a personal in-depth consultation in the salon. Please request a quote from your stylist during the face-to-face consultation process if required.

Gift Vouchers: Vouchers are not refundable or redeemable for cash. Vouchers have no expiry date. Vouchers must be presented at time of purchase or will not be honoured. No show and cancellations within 24 hours will result in 100% loss of voucher value.

Promotional Gift Vouchers: Promotional Vouchers issued at annual gift voucher sale are not redeemable for cash and cannot be used to purchase products. The promotional gift vouchers are to be used on salon services only and are valid for 12 months.